Cooperation
Every employee should be considered both as an individual person and a member of the team. Every position within the company should be re-cognised for its importance. Only then can employees identify with their role.
A discussion with someone who listens is always welcome and ensures that the talk has positive results for all concerned.
The willingness not only to provide information on a reciprocal basis but also to gather information independently encourages friendly co-operation and brings greater success.
Co-operation within the company requires regulations and specific rules to be observed. Once regulations and rules have been established or decided they shall apply until they are officially changed.
Co-operation is much easier if we work from the basic assumption that every employee endeavours to work positively and constructively for the well-being of the company. This also allows mistakes to be admitted more openly.
Conflicts brought up and discussed in a matter-of-fact, realistic and fair way are solved more quickly and effectively.
Extreme situations create resistance and friction which cost money in the long run.
Employees and colleagues with whom we have mutual trust will do their utmost to fulfil their tasks reliably and responsibly because they do not wish to betray the trust they have earned.
Combined interests and requirements have priority over personal gain.
Leadership
Every superior should lead his staff as he would like to be LED himself.
Employees are more successful if they can act and make decisions more or less independently within their scope of duties.
Cooperative leadership means management and staff working together to reach the objectives set.
The manager discusses the objectives with his staff, presents them the conclusion of these objectives with the company's ultimate goals, and explains his decisions.
The member of staff checks the process and results of his work himself. The superior supports him with advice and takes on a supervisory role in ensuring that the work is carried out competently and deadlines are met so that the set goals are achieved.
The immediate superior gives the instructions. Should an immediate decision be essential, instructions can also be given by higher levels of authority. The immediate superior must then be informed without delay.
For cooperation based on trust it is essential that opinions are expressed openly between superior and staff member. The opportunity and atmosphere must be created for such an exchange of views. Ideas and criticisms must be considered, noted and encouraged.
Recognition and praise can be expressed publicly. Criticism, on the other hand, must be dealt with on a personal basis.
|