We are really pleased to announce that Stuart Browne has been appointed to General Manager of our UK operation.
Having joined Hoppecke UK in 2015 as Service Director, Stuart was promoted to Operations Director-Sales and Service in January last year. This specially created role was a significant move tied into the company’s decision to forge closer links between its sales and service divisions to enhance customer support.
Meeting changing customer needs
Now, Stuart is taking on the responsibility of running Hoppecke’s UK business at a time when its ability to deliver innovative and flexible solutions to meet changing customer needs is more important than ever.
Says Stuart: “Over the past couple of years we’ve redefined and improved our offer for the UK marketplace, which has really paid dividends. This is an exciting opportunity and I’m looking forward to working with our dedicated team in Staffordshire to maximise these achievements and drive the business forward.”
Focussed on building credentials in rail and motive power
We’ve been focussed on building our credentials in the rail sector with dedicated lithium train batteries developed by our Hoppecke group company, Intilion. We are also capitalising on investment in motive power products such as trak | powerpack lion, a new modular lithium-ion energy system that makes switching forklift fleets from lead-acid batteries quick and easy.
Putting customers at the heart
The decision to integrate our sales and service operations more and put customers at the heart of our business has been a resounding success. IT investment has allowed us to improve standards of service and maximise efficiencies across the board and we’ve put the entire team through skills training. This has enabled us to capitalise on our industry knowledge and engineering expertise to help customers resolve issues to boost productivity.
Coping with Covid-19
Coping with the impact of the Covid-19 pandemic has been a challenge, but we’ve been able to maintain production levels in the UK and are encouraged by the growing level of demand we’re now seeing for our services.
Service business doubled
In the UK we have doubled our service business in three years due to organic growth with our existing customer base coupled with the introduction of innovative new services. In particular, our popular battery and charger rental service, launched in Spring 2018, is going from strength to strength, as logistics businesses remain cautious about capital investment.